FAQ
Questions local owners ask us.
01
Getting started
Is the Scorecard really free?
Yes. Your Scorecard costs nothing, with no obligation. It takes about 2 minutes to request, and we email it to you in less than 24 hours.
What's in the Scorecard?
It's one page, in plain words. You get four scores (website, Google search, AI answers and your Google listing), your top 3 fixes, and a quick look at nearby competitors.
Who is the Scorecard for?
We help any local business that wants more calls, more bookings or more foot traffic. A few examples are HVAC companies and roofers, dentists and salons, but we have solutions for every industry.
What if I don't have a website?
You can still get a Scorecard. We check your Google listing, how you show up in search and what AI tools say about you. If a website would help, we'll tell you plainly.
How do I request my Scorecard?
Fill out the short form on our Free Scorecard page. It takes about 2 minutes: your business name, your website or Google listing link, and how to reach you. Prefer to talk? Email [email protected].
02
Process & timing
What happens after I get my Scorecard?
If you'd like help, book a free consultation call; most clients need 15–30 minutes. Within 1 business day of the call, we send a tailored quote with ranked fixes. Say yes, and we start onboarding.
What happens on the consultation call?
We walk through your Scorecard, ask about your main goal (like more calls or more quote requests) and answer your questions. It's free, with no pressure. Most clients need 15–30 minutes, by a Google Meet video call (you can also dial in by phone).
How long do fixes take?
Smaller projects take about 1 to 2 weeks. Bigger ones take closer to 4 to 8 weeks, depending on scope.
What do I need to do?
Not much. Add us to your accounts (we will walk you through it), answer a few questions, and send any photos, logo or service details we ask for as soon as you can. You approve the work before it goes live.
Do you work with businesses outside Middle Tennessee?
Yes. We're based in Middle Tennessee, serving local businesses and beyond.
03
Pricing & contracts
What does it cost to fix things?
It depends on what your Scorecard finds. We review each client's needs individually and provide a tailored recommendation of services. You get a clear, written quote after your free consultation call, before any work starts.
How do quotes work?
Quotes come after a free consultation call. Within 1 business day of your call, we send a tailored quote with your fixes ranked. We only recommend what you actually need. Your quote is good for 30 days.
How long is the contract?
One-time projects end when the work is done. Monthly Care is month to month, and you can stop with 14 days' notice.
How do I pay?
Billing terms vary by engagement.
Is there a minimum?
We would rather fix the one thing that matters most than sell you a bundle you do not need. Many owners start with one fix and add more later.
04
Access & ownership
Do you need my passwords?
No. We never ask for passwords by email or text. When an account can't add us, we use a secure one-time link. You add us as a manager or user inside your own accounts, like your Google listing and website, and you can remove us anytime.
Who owns my website, listing and accounts?
You do. Your Google listing, domain, website and accounts stay in your name. We work inside them as a manager or user, never as the owner.
What happens if I leave?
No hard feelings. Give us 14 days' notice and we'll hand everything over within 10 business days. You keep your accounts and the work you've paid for, and you can remove our access anytime.
Is my information safe?
Yes. We use what you share only to do your work and reply to you, and we never sell it. Because you give access through your own accounts, you stay in control and can remove it anytime.
Do you contact my customers?
Not without your OK. We do not call, text or email your customers on our own. If you choose a review program, you approve the wording first.
05
Ongoing care & results
Do you keep things working after the fixes?
Yes. Monthly Care keeps your website, listing and search work running, including updates and hosting, plus posts and reviews with Care - Full. We fix what is holding you back, show you the proof and keep it working.
Will I get reports or updates?
Yes. We show you the proof: before-and-after checks on the work we did, plus a short monthly update for Monthly Care clients. Email us anytime. We typically reply to inquiries the same day.
How fast will I see results?
Some fixes, like correcting your Google listing or speeding up your site, take effect quickly. Search and AI results usually build over weeks to months. We'll show you what changed and track progress with you.
Do you guarantee rankings?
No, and be careful with anyone who does. Google, Maps and AI tools are run by other companies and change often. What we promise is the work: we fix what's holding you back, show you the proof and keep it working.
Can I add services later?
Yes. Many clients start with one fix and add more as they grow. We're not a vendor you hire once. We want to be your partner, helping your business grow year after year.
Shine where customers are looking.
Your growth is our goal. Let's build it together.
Based in Middle Tennessee, serving local businesses and beyond.
